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PRIVACY POLICY

Last Updated: June 11, 2026

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Welcome to Destinex Travel & Tours. We operate the website https://www.destinextours.com/ (the "Site").

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At Destinex Travel & Tours, we respect your privacy and are committed to protecting your personal data in accordance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 of the Philippines. This Privacy Policy outlines how we collect, use, store, share, and protect your personal information when you visit our Site or utilize our travel services.

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By browsing our Site, registering an account, or purchasing our travel services, you acknowledge and agree to the terms outlined in this policy.

 

 

1. Information We Collect
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We collect personal information that you voluntarily provide to us when you inquire about, book, or purchase our services. This includes:

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  • Identity Data: Full name, date of birth, gender, and nationality.

  • Contact Data: Billing address, home address, email address, and telephone/mobile numbers.

  • Travel & Identification Documents: Passport details, visa records, and other government-issued identification required for travel bookings and visa processing.

  • Financial & Transaction Data: Credit/debit card details, bank account information, and transaction history needed to process your payments safely.

  • Technical & Usage Data: Your IP address, browser type, operating system, and data collected via cookies regarding how you interact with our website.

 

 

2. How We Use Your Information
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We process your personal data under the lawful foundations of contractual necessity, legitimate business interests, and your explicit consent. We use your data to:

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  • Facilitate and confirm local or international tour packages, flights, hotels, and cruise bookings.

  • Process and manage standard visa applications on your behalf.

  • Process secure payments and manage rewards or loyalty points via the Destinex Rewards system.

  • Respond to your direct inquiries, feedback, or requests for free consultations.

  • Send you essential updates regarding itinerary changes, travel advisors, or promotions, provided you have opted in to receive marketing communications.

 

 

3. Disclosure and Sharing of Your Information
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To successfully orchestrate your travel arrangements, we must share limited and necessary portions of your personal data with trusted third-party partners. These include:

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  • Travel Suppliers: Airlines, local/international hotels, cruise lines, and ground tour operators required to fulfill your booking. 

  • Government Bodies: Embassies, consulates, and immigration authorities involved directly in processing your travel visas or cross-border entries.

  • Service Providers: Payment gateways, secure IT databases, and analytical tools that assist us in operating our digital services safely.

  • Legal Requirements: Public authorities or law enforcement if mandated by valid legal processes, court orders, or compliance with applicable Philippine laws.

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We strictly forbid third parties from utilizing your personal data for their independent marketing purposes, and we ensure they uphold stringent confidentiality agreements.

 

 

4. Data Security and Retention
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  • Security Measures: We implement industry-standard physical, organizational, and electronic safeguards (including Secure Sockets Layer [SSL] encryption) to protect your personal data from unauthorized access, leakage, or alteration. However, please note that no internet transmission method is 100% secure.

  • Data Retention: We retain your travel data only as long as necessary to complete your bookings, satisfy your requested service, or comply with statutory financial, auditing, and tax legalities under Philippine law.

 

 

5. Your Rights as a Data Subject
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Under the Philippine Data Privacy Act of 2012, you possess clear rights regarding your personal information. You are fully entitled to:

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  • Right to be Informed: Know whether your personal data is being collected and processed.

  • Right to Access: Demand a copy of the specific personal data we hold about you.

  • Right to Rectification: Request corrections to inaccurate, old, or incomplete information.

  • Right to Erasure or Blocking: Request the suspension or complete deletion of your data from our systems under valid legal grounds.

  • Right to Object: Refuse the processing of your information, including opting out of marketing emails.

 

 

6. Third-Party External Links
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Our Site contains links to non-affiliated external websites (e.g., flight trackers, partner resources). Destinex Travel & Tours does not control, review, or accept responsibility for the distinct privacy practices or content governing these third-party platforms.

 

 

7. Changes to This Privacy Policy
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We preserve the right to update this Privacy Policy periodically to align with shifting business dynamics or evolving regulatory mandates. Any changes take effect immediately upon being posted on this webpage, marked by the "Last Updated" date at the top.

 

 

8. Contact Our Data Protection Officer (DPO)
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If you have questions regarding this Privacy Policy, wish to exercise your rights as a data subject, or intend to file a privacy-related concern, please contact our team directly:

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  • Company Name: Destinex Travel & Tours

  • Office Address: 0205 ANSA II Bldg, 1078 Don Chino Roces Ave., Makati, Philippines, 1204

  • Contact Number: +63 961 812 4122

  • Email Address: info@destinextours.com

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