top of page

REFUND & CANCELLATION POLICY

Last Updated: June 11, 2026

​

Thank you for choosing Destinex Travel & Tours. We appreciate your business and strive to provide you with the best travel experiences.

​

Because we act as an intermediary between you (the client) and various third-party travel suppliers (airlines, hotels, local tour operators, cruise lines, and transport providers), all bookings made through destinextours.com (the "Site") or directly via our travel consultants are subject to the specific terms, conditions, and refund matrix of those underlying providers.

​

By purchasing any travel product or service from us, you agree to be bound by the rules outlined below.

 

1. General Principles
​

  • Non-Refundable Deposits: Down payments or reservation deposits required to secure slots for group tour packages, promotional flights, or peak-season hotel accommodations are universally non-refundable and non-transferable.

  • Destinex Service Fees: Destinex Travel & Tours charges a standard administrative handling fee for processing cancellations or refund claims. This service fee is independent of any penalty charged by the airline, hotel, or tour operator and is strictly non-refundable.

  • Written Request Required: All cancellation, modification, or refund requests must be submitted in writing by the lead passenger to info@destinextours.com. The date and time we receive the email will serve as the official timestamp for calculating cancellation penalties.

 

 

2. Policy Breakdown by Travel Service

 

A. Flight Bookings (Local and International)

​

  • Promo and Budget Fares: Most promotional or low-cost carrier tickets (e.g., Cebu Pacific, AirAsia, budget international seats) are strictly non-refundable and non-reroutable. Some may allow rebooking for a penalty fee plus fare differences.

  • Regular / Full-Service Fares: Refundable tickets issued by commercial airlines are subject to the carrier's specific fare rules, cancelation penalties, and processing timelines.

  • No-Show: If you fail to board a flight without canceling beforehand, the entire ticket value is forfeited.

 

B. Customized and Group Tour Packages

​

Unless stated otherwise in your specific booking itinerary, the following tier-based cancellation schedule applies to our local and international tour packages:

​

  • 31 Days or More Prior to Departure: Forfeiture of the non-refundable booking deposit; remaining balances paid are refundable.

  • 15 to 30 Days Prior to Departure: 50% penalty of the total package cost.

  • 14 Days or Fewer Prior to Departure / No-Show: 100% penalty of the total package cost (strictly no refund).

 

C. Hotel and Accommodation Bookings

​

  • Hotel cancellation deadlines vary widely depending on the property, room type, and season.

  • "Non-Refundable" rooms or promotional flash sales cannot be modified or refunded under any circumstances.

  • For standard rooms, missing the cancellation window specified in your voucher will result in a penalty equivalent to at least the first night’s stay, up to the full duration of the booking.

 

D. Visas and Administrative Services

​

  • All visa assistance, processing, and embassy documentation fees are 100% non-refundable once the application has been evaluated or submitted to the respective consulate or embassy.

  • Fees cannot be refunded regardless of whether your visa application is approved, delayed, or denied by immigration authorities.

 

3. Force Majeure (Acts of God)
​

Destinex Travel & Tours and its suppliers cannot be held financially responsible or liable for modifications, cancellations, or failures to perform services caused by Force Majeure. This includes, but is not limited to:

​

  • Natural disasters (typhoons, earthquakes, volcanic eruptions).

  • Public health crises, epidemics, pandemics, or government-mandated quarantines.

  • War, civil unrest, strikes, terrorist activities, or border closures.

​

In the event of a Force Majeure cancellation, Destinex Travel & Tours will make every reasonable effort to secure Travel Credits, Vouchers, or Rescheduling Options from airlines and hotels on your behalf. However, cash refunds are dependent solely on the ultimate decision and liquidity of the third-party providers.

 

 

4. Refund Processing Timeline
​

  • Approval: Once a refund request is evaluated and approved by our suppliers, we will notify you via email.

  • Duration: Please be advised that travel industry refund pipelines can be lengthy. Bank, credit card, and airline processing systems typically take between 30 to 90 business days to return funds to our account before we can release them to you.

  • Disbursement: Approved refunds will be reversed to the original credit/debit card used during booking or disbursed via bank transfer to the lead passenger’s registered bank account.

 

 

5. Travel Insurance Recommendation
​

Because unexpected events can disrupt your travel plans, Destinex Travel & Tours strongly recommends that all clients purchase comprehensive travel insurance at the time of booking. Ensure your policy covers trip cancellation, trip interruption, emergency medical expenses, and baggage delays to protect your financial investment.

 

 

6. Contact Information
​

If you need to discuss a cancellation or track the status of an ongoing refund claim, please contact our support desk:

​

  • Company Name: Destinex Travel & Tours

  • Office Address: 0205 ANSA II Bldg, 1078 Don Chino Roces Ave., Makati, Philippines, 1204

  • Contact Number: +63 961 812 4122

  • Email Address: info@destinextours.com

bottom of page