Question 1

1. Membership / Under Mechanics

Accepted Answer

Join for Free! Becoming a Destinex Rewards member is automatic. You are automatically enrolled when you:Create a Destinex account, orBook an eligible travel service through Destinex Travel & Tours.Membership TiersRegular Membership: Regular membership is free of charge with no annual fees.Premium Tier Membership: Premium membership requires a one-time fee, which is valid for ten (10) years and offers higher accumulated reward points.Account GuidelinesOne (1) Rewards account per customer.Travel Points are linked to your registered email address.Points are non-transferable and cannot be combined with another account.Creating duplicate or multiple profiles to exploit rewards or the sign-up bonus is strictly prohibited and subject to account suspension.

Question 2

2. How to Earn Travel Points

Accepted Answer

Q. How do I earn Travel Points?A. Regular Members will earn 5 Travel Points for every P2,000 spent on eligible Destinex bookings. While Premium Tier members earn 50 Travel Points for every P5,000 spent on eligible Destinex bookings.Q. Which bookings qualify for Travel Points?A. Eligible bookings include:flights/ferry tickets, hotel reservations, tour packages, visa assistance, cruises, transportation, and travel insurance.Q. When will my Travel Points become available?A. Your points will first appear as Pending after payment. They will automatically become Active within 48 hours after your booking confirmation or hotel check-out (for hotel bookings).Q. Can I earn points from promotional or discounted bookings?A. Yes, unless otherwise stated in the specific promotion's terms and conditions.Q. Do I earn points if I cancel my booking?A. No. Cancelled, refunded, unpaid, or fraudulent bookings are not eligible for Travel Points, and any points previously awarded will be deducted.Q. How do I earn Bonus Travel Points?A. Bonus points may be earned through eligible promotions, including an instant 500 bonus points when you enroll as a Premium Tier member with verified payment, as well as reviews, group bookings, referrals, and birthday rewards.Q. For group bookings, who receives the bonus points?A. The Lead Booker receives the bonus points unless multiple registered Destinex Rewards members are included in the reservation. In such cases, bonus points may be shared equally among eligible members.Q. Can I earn points if I redeem Travel Points on my booking?A. Yes. You may still earn Travel Points on the eligible amount actually paid, unless otherwise specified in the promotion's terms and conditions.

Question 3

3. Redeem Your Travel Points

Accepted Answer

Q. When can I start redeeming my Travel Points?A. You can redeem your rewards once you have accumulated at least 500 Active Travel Points.Q. What can I redeem with my Travel Points?A. Travel Points may be redeemed for booking discounts, Destinex Travel Vouchers, reward products, exclusive member perks and promotional rewards.Q. How do Destinex Travel Vouchers work?A. You can convert your Travel Points into Destinex Travel Vouchers.Voucher Conversion:500 Points = 1 Travel Voucher.Members may redeem a maximum of up to 5 Travel Vouchers equivalent to (2,500 Points) per transaction.Travel Vouchers may be used toward all eligible Destinex Travel & Tours services.Q. Can I use my Destinex Travel Voucher on any booking?A. Yes. Travel Vouchers may be applied to eligible Destinex services, including airfare, hotels, tour packages, visa assistance, cruises, transportation, and travel insurance.Q. Can I redeem both a Travel Voucher and Reward Products?A. Yes, provided you have sufficient Active Travel Points and the rewards are available at the time of redemption.Q. Are Reward Products always available?A. Reward products are subject to availability and may change without prior notice.Q. Can I convert my Travel Points into cash?A. No. Travel Points and Destinex Travel Vouchers cannot be exchanged for cash.

Question 4

4. Point Validity

Accepted Answer

POINTS VALIDITY are subject to change without prior notice.

Question 5

5. General Terms & Conditions

Accepted Answer

Only fully paid and eligible bookings qualify for Travel Points.Cancelled, refunded, fraudulent, or unpaid bookings will not earn points. Any points previously awarded for these transactions may be deducted.Bonus points may be offered for a limited time and are subject to separate terms and conditions.Destinex Travel & Tours reserves the right to forfeit points, suspend, or permanently close any account found to have created duplicate, fraudulent, or multiple profiles to exploit the Premium Tier sign-up bonus reward system.Destinex Travel & Tours reserves the right to modify, suspend, or terminate the Rewards Program, including earning rates, redemption values, eligible rewards, and program mechanics, without prior notice.

Question 6

Frequently Asked Questions (FAQ)

Accepted Answer

REGISTRATIONQ. Who can join Destinex Travel Rewards?A. Anyone who creates a Destinex account or books an eligible travel service with Destinex Travel & Tours is automatically enrolled in the Rewards Program as a REGULAR MEMBER.Q. Is there a membership fee?A. Regular membership is free of charge with no annual fees. However, joining the Premium Tier requires a one-time fee, which is valid for ten (10) years and offers higher accumulated reward points.Q. Do I need to register before making a booking?A. No. If you book using your registered email address, your Rewards account will automatically be created.Q. Can I have more than one Rewards account?A. No. Each customer is allowed one (1) Rewards account linked to one registered email address. Creating duplicate or multiple profiles to exploit rewards or the sign-up bonus is strictly prohibited and subject to account suspension.Q. Can I transfer my points to another person?A. No. Travel Points are personal, non-transferable, and cannot be combined with another member's account.Q. I entered the wrong email address during booking. Can I still receive my points?A. Yes. Please contact Destinex Customer Support at telephone number 02 8872 2791 as soon as possible or via email at support@destinextours.com. Verification may be required before your points can be credited to the correct account.EARNQ. How do I earn Travel Points?A. Regular Members will earn 5 Travel Points for every P2,000 spent on eligible Destinex bookings. While Premium Tier members earn 50 Travel Points for every P5,000 spent on eligible Destinex bookings.Q. Which bookings qualify for Travel Points?A. Eligible bookings include:flights/ferry tickets, hotel reservations, tour packages, visa assistance, cruises, transportation, and travel insurance.Q. When will my Travel Points become available?A. Your points will first appear as Pending after payment. They will automatically become Active within 48 hours after your booking confirmation or hotel check-out (for hotel bookings).Q. Can I earn points from promotional or discounted bookings?A. Yes, unless otherwise stated in the specific promotion's terms and conditions.Q. Do I earn points if I cancel my booking?A. No. Cancelled, refunded, unpaid, or fraudulent bookings are not eligible for Travel Points, and any points previously awarded will be deducted.Q. How do I earn Bonus Travel Points?A. Bonus points may be earned through eligible promotions, including an instant 500 bonus points when you enroll as a Premium Tier member with verified payment, as well as reviews, group bookings, referrals, and birthday rewards.Q. For group bookings, who receives the bonus points?A. The Lead Booker receives the bonus points unless multiple registered Destinex Rewards members are included in the reservation. In such cases, bonus points may be shared equally among eligible members.Q. Can I earn points if I redeem Travel Points on my booking?A. Yes. You may still earn Travel Points on the eligible amount actually paid, unless otherwise specified in the promotion's terms and conditions.REDEEMQ. When can I start redeeming my Travel Points?A. You can redeem your rewards once you have accumulated at least 500 Active Travel Points.Q. What can I redeem with my Travel Points?A. Travel Points may be redeemed for booking discounts, Destinex Travel Vouchers, reward products, exclusive member perks and promotional rewards.Q. How do Destinex Travel Vouchers work?A. You can convert your Travel Points into Destinex Travel Vouchers.Voucher Conversion:•500 Points = 1 Travel Voucher.•Members may redeem a maximum of up to 5 Travel Vouchers equivalent to (2,500 Points) per transaction.Travel Vouchers may be used toward all eligible Destinex Travel & Tours services.Q. Can I use my Destinex Travel Voucher on any booking?A. Yes. Travel Vouchers may be applied to eligible Destinex services, including airfare, hotels, tour packages, visa assistance, cruises, transportation, and travel insurance.Q. Can I redeem both a Travel Voucher and Reward Products?A. Yes, provided you have sufficient Active Travel Points and the rewards are available at the time of redemption.Q. Are Reward Products always available?A. Reward products are subject to availability and may change without prior notice.Q. Can I convert my Travel Points into cash?A. No. Travel Points and Destinex Travel Vouchers cannot be exchanged for cash.Q. Do my Travel Points expire?A. Points have no expiration. Please note that travel point validity may change without prior notice.Q. What happens if my points are expire?A. Please contact Destinex Customer Support at telephone number 02 8872 2791 as soon as possible or via email at support@destinextours.com. Verification may be required before your points can be reinstated.Q. Who can I contact if I have concerns about my Rewards account?A. For assistance with your Destinex Travel Rewards account please contact Destinex Customer Support at telephone number 02 8872 2791 as soon as possible or via email at support@destinextours.com or at our official customer service channels.

Destinex Rewards

Mechanics